Deleting your APPteczka account
You can delete your account yourself in the app, in a few seconds. If you can no longer access the app, write to us.
The quickest way: in the app
- Open APPteczka and, on the Today screen, tap the profile icon in the top right corner.
- In the Account section, choose Delete account and confirm.
- For an account with a password, you confirm with your password. For a Google or Apple account, you confirm by entering your email address.
Deletion takes effect immediately and can’t be undone. Want to keep your data first? In the same place, choose Download my data: you’ll get a JSON file with your account data, medications, photos, schedules, dose history and child profiles.
What disappears
- your account, record of consents, your schedules and your entire dose history, subscription, requests to join a family and notification settings;
- if you were the only person in your cabinet (including your own cabinet in a family): its medications, photos and child profiles;
- your traces in shared data: we remove your identifier from entries in the code database and from children’s doses you marked, and we delete your invitations to the family; in security events we remove the link to your account and mask your email address;
- purchase data: only a payment record without any link to you remains (plan, store, amount, date);
- the data on your phone (from version 2.12.4): medications, dose history, photos, reminders and the widget.
What stays in the family
Medications in a family’s shared cabinet stay with the family members, because they belong to them too. If another adult remains in the cabinet, the child profiles stay with them.
Backups
We keep daily database backups for 14 days. The data of a deleted account disappears from them within 15 days at the latest.
Data on your phone
From version 2.12.4, the app also deletes the data from your phone after you delete your account. If you delete your account in an older version or by email, uninstall the app or clear its data in your phone’s settings.
Just want to clear your phone without deleting your account, for example before giving it to someone? Choose Profile → “Data on this phone” → Clear. This deletes medications, dose history, photos and scheduled reminders from the phone. The copy stays on the server and comes back when you sign in. Signing out alone leaves the data on the phone.
Premium subscription
Uninstalling the app or deleting your account doesn’t cancel your subscription in the store. If you have a Premium subscription, cancel it separately in the subscription settings of Google Play or the App Store.
Sign in with Apple
If you signed in with Apple, deleting your account doesn’t automatically revoke the link between APPteczka and your Apple ID. You can remove it in your Apple ID settings, under “Sign in with Apple”.
Can’t access the app?
Write from the email address linked to your account to rodo@appteczka.eu with the subject “Delete APPteczka account”. We will delete the account without undue delay, within one month at the latest, and confirm this in our reply. If you write from a different address, we may ask you to confirm that the account is yours.
You can read more about what data we process and for how long in the privacy policy (sections 10, 11 and 15).